Terms of Use, Cancellations and Returns

1. Introduction

ChupiTales Books helps children and families create personalized adventures. These terms govern use of the website and purchases of personalized products. By accessing the site, you agree to these Terms and our Privacy Policy.

2. Business Information

ChupiTales Books is operated by Bentata Consulting & Management LLC, registered in Florida. All payments and receipts are processed through this entity.

3. Products and Personalization

We offer personalized children's books with custom text and photos. Customers are solely responsible for the accuracy of the information they provide. We reserve the right to decline orders with inappropriate content, and customer errors are non-refundable.

4. Orders, Payments, and Receipts

Pricing is in U.S. dollars. Payments are processed through Stripe. Once submitted, orders enter production automatically and cannot be canceled or modified. Digital receipts are sent to the email address provided.

5. Shipping and Delivery

Professional printing partners in the U.S. manufacture and ship products via third-party carriers (UPS, FedEx). We are not responsible for delays, damages, or losses caused by shipping carriers. Estimated delivery times are not guaranteed.

6. Replacements, Refunds, and Cancellations

Sales are final and non-refundable. Replacements are offered only for manufacturing defects caused by us or our partners. Customers must request replacements within 14 days with supporting photos and documentation. Errors caused by the customer are ineligible for replacement.

7. Gift Credits

Gift credits are a form of store credit redeemable only toward personalized products on this website. One credit equals one U.S. dollar of value. A gift credit is delivered electronically as a redeemable code and is a bearer instrument – anyone in possession of the code may redeem it, so it should be safeguarded like cash.

Gift credits are non-refundable and have no cash value, and cannot be redeemed for cash except where required by law. A gift credit is applied to an order in place of any other promotional code (the two cannot be combined), and any unused balance remains on the code until it is exhausted. Gift credits are valid for five (5) years from the date of issuance.

Where we offer a remedy or a refund as store credit, that credit is issued and governed under this section. We may deactivate a gift credit that was issued in error, or that is obtained or used fraudulently.

8. Intellectual Property

All website content is protected by copyright law. We own all rights to AI-generated illustrations and text. Books are for private, personal, and reasonable use only. Commercial use, resale, or public distribution is prohibited without written permission.

9. User Conduct and Upload Rules

Users uploading images or text must have legal rights to the content, ensure it does not infringe others' rights, and confirm it is not offensive or illegal. We reserve the right to refuse any order and grant only a limited license for fulfillment purposes.

10. Disclaimer of Warranties

Products are provided "as is" and "as available" with no express or implied warranties. Minor color or print variations are not considered defects.

11. Limitation of Liability

We are not liable for indirect, incidental, special, or consequential damages. Liability is limited to the amount paid for the specific product in question.

12. Governing Law and Jurisdiction

These Terms are governed by Florida law. Disputes must be brought before courts in Broward County, Florida.

13. Changes to These Terms

We may update these terms with revised effective dates. Continued use of the site indicates agreement with any updates.

14. Contact Information

Email: support@chupitales.com