Terms of Use, Cancellations and Returns
1. Introduction
ChupiTales Books helps children and families create personalized adventures. These terms govern use of the website and purchases of personalized products. By accessing the site, you agree to these Terms and our Privacy Policy.
2. Business Information
ChupiTales Books is operated by Bentata Consulting & Management LLC, registered in Florida. All payments and receipts are processed through this entity.
3. Products and Personalization
We offer personalized children's books with custom text and photos. Customers are solely responsible for the accuracy of the information they provide. We reserve the right to decline orders with inappropriate content, and customer errors are non-refundable.
4. Orders, Payments, and Receipts
Pricing is in U.S. dollars. Payments are processed through Stripe. Once submitted, orders enter production automatically and cannot be canceled or modified. Digital receipts are sent to the email address provided.
5. Shipping and Delivery
Professional printing partners in the U.S. manufacture and ship products via third-party carriers (UPS, FedEx). We are not responsible for delays, damages, or losses caused by shipping carriers. Estimated delivery times are not guaranteed.
Different items in an order may be produced and shipped by different printing partners. When an order contains both books and store merchandise (or multiple merchandise items), the items may ship separately and arrive at different times, each with its own tracking. Separate deliveries within one order are normal and are not grounds for a claim of a missing or incomplete order while shipments are still in transit.
6. Replacements, Refunds, and Cancellations
Sales are final and non-refundable. Replacements are offered only for manufacturing defects caused by us or our partners. Customers must request replacements within 14 days with supporting photos and documentation. Errors caused by the customer are ineligible for replacement.
Because items may be produced by different printing partners, cancellations (where available) apply per item, not per order: an eligible item may be canceled while other items of the same order have already entered production and will still be produced, charged, and shipped. Store merchandise enters production upon payment and cannot be canceled or modified after checkout.
7. Gift Credits
Gift credits are a form of store credit redeemable only toward personalized products on this website. One credit equals one U.S. dollar of value. A gift credit is delivered electronically as a redeemable code and is a bearer instrument – anyone in possession of the code may redeem it, so it should be safeguarded like cash.
Gift credits are non-refundable and have no cash value, and cannot be redeemed for cash except where required by law. A gift credit is applied to an order in place of any other promotional code (the two cannot be combined), and any unused balance remains on the code until it is exhausted. Gift credits are valid for five (5) years from the date of issuance.
Where we offer a remedy or a refund as store credit, that credit is issued and governed under this section. We may deactivate a gift credit that was issued in error, or that is obtained or used fraudulently.
8. Referral Program
Customers may receive a personal referral code to share with others. A referred customer receives a percentage discount off the lowest-priced book in their first qualifying order, and the referring customer earns store credits based on orders the referred customer pays for within the program's attribution window. Referral credits are store credit governed by the Gift Credits section above. Current percentages and window are shown on the Refer Friends page and may change at any time.
Self-referral is prohibited: a code cannot be applied to an order by, or for the benefit of, the code's owner. Attribution follows the first code a customer uses. We may modify, suspend, or terminate the referral program at any time, and may void attributions, discounts, or credits obtained through fraud or abuse; credits already earned in good faith remain redeemable.
As an exception to the Gift Credits no-cash-redemption rule, referral credits (and only referral credits - purchased or gifted credits are excluded) may be withdrawn as a cash payout to a PayPal account, subject to the minimum amount and processing fee shown on the Refer Friends page. The credit balance is deducted when a payout is requested; payouts are processed manually within a few business days. If we reject a payout request, the deducted credits are returned to the balance. Payout minimums, fees, and availability may change at any time.
9. Bulk and Group Purchase Policy
We want group ordering to be simple and flexible. The following terms apply to bulk and group orders in addition to the terms above.
- Full or partial cancellation before printing: You may cancel all or part of your order within 60 days of payment, as long as the affected books have not yet been sent to print.
- Once printing begins: Because each book is personalized and made to order, units already submitted to production can no longer be cancelled or refunded for change-of-mind reasons.
- Refunds for unused units: Partial refunds are allowed for unused book units, but every bulk order is subject to a minimum charge of 10 books. If fewer than 10 books were actually printed, the order will be treated as though 10 books had been printed, and the remaining unused units will be refunded. If 10 or more books were printed, any additional unused units may be refunded subject to the terms above.
- Review before print: Customers are responsible for reviewing and approving the personalized books before printing. ChupiTales is not responsible for errors resulting from customer-provided information or changes, including incorrect names, unsuitable photos, customer-edited text, or illustrations that were approved without being fully reviewed.
- After delivery: Please report any printing defects, physical damage, missing items, or production errors within 14 days of delivery. We will work with you to replace or otherwise resolve affected books.
- Shipping: Bulk pricing includes one consolidated shipment to a single destination. Additional or separate shipments may incur extra charges.
- Production timing: Printing and shipping typically take 5-10 business days after the books are submitted to production. Exceptionally large orders may require 10-15 business days. Printing and shipping are handled by external production and delivery partners, so ChupiTales cannot guarantee a specific delivery date. If you need the books by a particular date, please submit the completed books for printing at least 2-3 weeks in advance to allow sufficient time for production and delivery.
For any questions or assistance, contact us at support@chupitales.com. By completing your purchase, you confirm that you have read and agree to these bulk-order terms.
10. Intellectual Property
All website content is protected by copyright law. We own all rights to AI-generated illustrations and text. Books are for private, personal, and reasonable use only. Commercial use, resale, or public distribution is prohibited without written permission.
11. User Conduct and Upload Rules
Users uploading images or text must have legal rights to the content, ensure it does not infringe others' rights, and confirm it is not offensive or illegal. We reserve the right to refuse any order and grant only a limited license for fulfillment purposes.
12. Disclaimer of Warranties
Products are provided "as is" and "as available" with no express or implied warranties. Minor color or print variations are not considered defects.
13. Limitation of Liability
We are not liable for indirect, incidental, special, or consequential damages. Liability is limited to the amount paid for the specific product in question.
14. Governing Law and Jurisdiction
These Terms are governed by Florida law. Disputes must be brought before courts in Broward County, Florida.
15. Changes to These Terms
We may update these terms with revised effective dates. Continued use of the site indicates agreement with any updates.
16. Contact Information
Email: support@chupitales.com